What we collect

We may collect the following information to full fill your order:

• Your name
• Contact information including email address and telephone numbers.
• Demographic information such as your address.
• Other information relevant to customer surveys and/or offers.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping. This information is used in case of product warranty claims and potential product recalls.
• We may use the information to improve our products and services. This will be used internally and not shared with any other party.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This will be restricted to offers and services offered by ViewClickBuy and no other party. You will be given the option to opt in to our promotional emails, and can opt out at any time by contacting us directly by email: info@viewclickbuy.co.uk Or by phone T: 01594 888 680. We may send you a cart abandonment email to remind you about an item that you left in your basket, or in the checkout. This email is sent following your engagement with our website and our products. We send these emails to you on the basis of legitimate interest compliant with GDPR.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. The main reason for this type of email would be to ask for your feedback relating to your order and your order experience. We use trusted and GDPR compliant review companies to offer this service. Feefo Holdings Ltd work alongside ViewClickBuy to gather market research and give you the opportunity to leave your comments regarding your order. Please follow the below link to view the Privacy Policy of Feefo Holdings Ltd. We may also partner with Trustpilot for the purposes of requesting your feedback on our services and products. Follow this link to view Trustpilots Privacy Policy.

Companies and Partners that have access to your data

• APC Overnight: We use APC to deliver our smaller items across the UK. We share data with them so that they can full fill the delivery of goods purchased. Data used by APC includes Name, Delivery Address, Contact Telephone Numbers and Email Address. To view the APC-Overnight Privacy Policy and compliance details please click here: APC-Overnight Privacy Policy.
• DPD: We use DPD to deliver our smaller items across the UK. We share data with them so that they can full fill the delivery of goods purchased. Data used by DPD includes Name, Delivery Address, Contact Telephone Numbers and Email Address. To view the DPD's Privacy Policy and compliance details please click here: DPD Privacy Policy
• Furdeco: We use Furdeco to deliver our larger items across the UK. We share your data with them so that can full fill the delivery of the goods purchased. Data used by Furdeco includes Name, Delivery Address, Contact Telephone Numbers and Email Address. To view the Furdeco Privacy Policy and compliance details please follow the link: Furdeco Privacy Policy.
• 2MD. We use 2MD to delivery our larger items across the UK. We share your data with them so that can full fill the delivery of the goods purchased. Data used by 2MD includes Name, Delivery Address, Contact Telephone Numbers and Email Address. To view the 2MD Privacy Policy and compliance details please follow the link: 2MD
• CloudCommercePro: We use CloudCommercePro to help us manage your orders. This partner gathers all of our order information from our main selling channels including our Website, Amazon and eBay. This helps us offer you a better customer experience.  Data shared with CloudCommercePro includes Name, Address, Telephone numbers, Email address, Item Purchased. All data held by CloudCommercePro is subject to Data Protection and GDPR. To View the CloudCommercePro Privacy Policy and compliance details please follow the link: CloudCommercePro Privacy Policy.
• Feefo Holdings Ltd: We use Feefo Holdings to collect feedback from you order. This allows you to leave comments about your order experience and leave reviews on the product themselves. This also helps us to improve a company by adapting based upon your opinions allowing us to tailor our service and continually improve. Data used by Feefo Holdings includes, Name, Email address, Telephone Number, Product Details. To View the Feefo Holdings Privacy Policy and compliance details please follow the link: Feefo Holdings Privacy Policy.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This is in accordance to GDPR regulations.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for internal statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, such as when purchasing an item look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. We will then remove your contact information from any offers and related item promotions.
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@viewclickbuy.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998, and GDPR regulations. If you would like a copy of the information held on you please write to us info@viewclickbuy.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect with your permission

The table below lists the cookies we collect and what information they store upon your approval and acceptance to collect.