COVID-19 INFORMATION

Everything you need to know!

Due to the ongoing and ever changing situation with COVID-19, we want to keep you up to date and to let you know that we are doing everything we can to ensure the safety of our customers, staff and everyone we work in partnership with in these unprecedented times.

We remain open online and are still delivering essential items to our valued customers. Here we aim to answer some frequently asked questions and offer you the latest information regarding customer service, delivery and other related queries. Please click the + icon for more information!

What do I need to know about deliveries?

We're still operating as usual and offering a free next day delivery service on all appliances under 30kg! Such as Under Counter Fridges, Microwaves, Hobs and many more.

Anything heavier than 30kg such as Fridge Freezers, Washing Machines and Cookers will be delivered by our specialised 2 man delivery service, which takes 5-7 working days.

All of our drivers and delivery partners will be acting under government advice and strictly following all procedures that are in place and to minimise contact during delivery, all deliveries will now be left outside at ground floor level, or placed behind the threshold door when possible. On arrival, our driver will ensure they keep a two metre distance and no longer require you to physically sign for your delivery.

We would politely ask you to keep at a two metre distance from our drivers during the delivery. This is to protect you as well as our drivers and to ensure that we can carry on providing our delivery services for as long as possible.

Our deliveries are operating as normal and we still aim to offer the best possible delivery service. Free delivery, big or small!

To minimise contact during deliveries, our delivery drivers will leave items at your doorstep where possible, rather than coming inside your home.

To minimise contact during deliveries, our delivery drivers will leave items at your doorstep, rather than coming inside your home.

We're still accepting calls! It may take you a little longer to get through to us, due to increased demand but we appreciate your patience.

We're still accepting calls! It may take you a little longer to get through to us due to reduced number of staff but we appreciate your patience.

What are you doing as a company?

As an online retailer, we are still open and aim to stay open for as long as we can! We understand the items we stock are essential during these times and we are glad we can do our part to help out.

During this time, we have a reduced number of staff available on site and regretfully, this means you may experience slight delays with customer service. We’d appreciate your patience if it takes a little longer than usual to get through to us. We are all working extremely hard to get back to every customer and will do everything we can to help with your queries. Where possible, our staff are working from home but we do have a reduced team still available on site with heightened safety precautions, to ensure your orders get sent out smoothly.

We’re also experiencing an incredible demand for certain products, like fridges, freezers and hair clipper/trimmers, but we’re working closely with our suppliers to source as much stock as we can to meet customer needs!

Some products are in high demand but we’re working closely with our suppliers to source in new stock everyday.

Where possible, our staff are working from home but we do have a small team still available on site for your enquiries.

For our staff still on site, we have added extra safety distance precautions, following government guidelines.

For our staff still on site, we have added extra distance safety precautions, following government guidelines.

COVID-19 INFORMATION

Everything you need to know!

Help & Information

Manage my Account

Subscribe to our newsletter

Feefo Platinum Trusted Seller

Contact us

Follow us

Contact Us

Subscribe to our newsletter